Purpose of the job

As the senior officer of Family Mediation Jersey (FMJ), the Manager’s principal responsibility is to lead the planning, development, implementation, operation and review of the mediation service, reporting to and acting on behalf of the controlling body, the FMJ Management Committee.


FMJ is a registered Charity (371) which was established in 2013 as a family resolution service that aims to help separating couples and other family members sort out their differences and prevent further disputes.


The Manager is accountable to the FMJ Management Committee Chair, for developing the service in support of the charity’s objectives and strategy.

Key tasks:

  • Act as Secretary to the Management Committee ensuring that it is properly serviced, that the objects of the charity are fully met & develop business plans for FMJ in support of the Strategic Objectives of the Management Committee.
  • Develop, lead and co-ordinate all the activities of FMJ, reporting, as appropriate, to the Management Committee.
  • Represent FMJ at a senior level in meetings and promote the aims of the charity.
  • Advise on matters concerning management and FMJ strategy, identifying issues which have policy and practice implications and bringing these to the attention of the Management Committee with appropriate information and recommendations.
  • Drive and assist in initiatives to improve efficiencies in working practices and to ensure they are responsive to the needs of clients.
  • Ensure that FMJ operates in an efficient, secure and safe way and that appropriate policies, procedures, and licences are in place and in line with current legislation, local regulations and Management Committee requirements.
  • Ensure that FMJ’s services are accessible and relevant to all members of the community, that a complaints procedure is in place and that any complaints/concerns are investigated reported and dealt with appropriately and in accordance with the charity’s policies.
  • Responsible for the recruitment, selection and retention of staff, in conjunction with the Management Committee and the Professional Practice Consultants (PPC) (Supervisors) where applicable.
  • Ensure that an effective performance management culture is maintained to include staff appraisals, goal setting, monitoring, training and support.
  • Ensure that statutory and FMJ policy requirements regarding the payment of staff are met and that relevant HR policies and procedures are in place, are reviewed regularly and updated in accordance with best practice and the law. Ensure accurate and timely payroll records and oversee the payment of remuneration to FMJ staff.
  • Responsible for ensuring the efficient financial management of FMJ, in accordance with accepted accounting standards and the policies and procedures established by FMJ, the Treasurer and the Auditors.
  • Ensure that the Management Committee is provided with regular and timely reports on financial performance and key performance indicators. Monitor and review levels of payments made by clients to FMJ and report on non-recoverables.
  • In consultation with the Chair and Treasurer, prepare and present grant applications to the public authorities and other funders.
  • Work to secure funds to meet FMJ’s commitments and identify appropriate developments which generate alternative sources of funding.
  • Raise awareness of the services provided by FMJ and work to increase the profile of the charity, including the coordination of any dealings with agencies, third/external parties.
  • Ensure an effective communications network within and without FMJ, coordinating an programme of work with the media and representing FMJ in appropriate local networks.
  • Liaise and maintain links with appropriate statutory, voluntary and professional bodies.
  • Further develop communication about the service and within it to meet modern expectations/requirements and prepare and disseminate publicity materials.
  • Oversee & ensure the maintenance of a high standard of administrative systems in support of the activities of the service which include the management of enquiries, appointments, service records, confidential records and statutory returns; covering for the Client Administrator during periods of absence.
  • Ensure that premises and equipment are maintained to a high standard.
  • Ensure the effective administration of functions relating to FMJ’s charitable status, its status as an employer and that appropriate insurances for the charity, its employees, governors and clients are in place at all times

Knowledge and skills

Applicants will ideally have gained management experience at a senior level, be self-motivated and confident in working on their own initiative.  The ability to plan, implement and monitor their own work is essential to meet conflicting deadlines and priorities.

Excellent interpersonal and communication skills are necessary in dealing with a wide range of stakeholders, including the legal profession, politicians, clients of the service and colleagues within mediation.

A knowledge of and experience in legal work, mediation & company secretarial work would be relevant as would experience in HR, marketing and public relations, website management and media relations.  Applicants should possess a high level of IT skills.

A flexible approach to work will be essential as the work can involve meetings outside of normal office hours.  Firm decisions will be made about specific working hours in discussion with the successful candidate.  It is anticipated that up to 15 hours per week will be allocated to the post of Manager.

It will be important for office staff to cover for each other during periods of leave and to ensure continuity.

Dimensions of the role

The post offers opportunities for innovation, development and growth of existing services.

FMJ operates currently from premises in Suite 7, Bourne House, Francis St, St Helier JE2 4QE and the controlling body, the FMJ Management Committee, is comprised of volunteers.  FMJ is affiliated to the National Family Mediation Association of England and Wales (NFM) and provides a service in accordance with the criteria and requirements of NFM.

The staffing complement comprises the Manager of FMJ, a Client Administrator, 2 Professional Practice Consultants (Supervisors), 7 Mediators and we are currently recruiting for Interpreters.  All work on a part-time basis. When an appointment to the post of Manager has been completed it is possible that a bookkeeper will also be recruited.

Mediation via Zoom or equivalent methods is also available to clients as an alternative to meetings in the office.

Further Information

Residential/employment status: applicants must be “entitled” or “entitled for work”.

Please email your CV, together with a letter supporting your application to:

For further information please email our Chair with your telephone number and she will contact you.

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